PRIVACY POLICY

Your privacy and data protection are our top priorities

Any person obtaining private mailbox receiving service in the State of California must read and acknowledge receipt of the following statement, which is to be kept on file at this CMRA and will be made available upon demand to the Department of Consumer Affairs or any law enforcement agency conducting an investigation.

By requesting and obtaining use of a private mailbox receiving service in the State of California, I acknowledge that:

1. I am obligated to disclose my actual home address or place of residence on a USPS Form 1583 or other form as may later be developed and I further agree that I will provide prompt written notice to this CMRA of any subsequent change in my home address or place of residence.

2. By signing below, I irrevocably authorize this CMRA to act as my agent for service of process to receive any legal documents that may be served upon me. This authorization shall continue in effect until two years after my mail receiving service has been terminated. I understand that this CMRA will (A) place a copy of the documents or a notice that the documents were received into my mailbox or other place where I usually receive my mail, unless my mail receiving service has been terminated, and (B) send all documents by first-class mail to the home or other address last known to the CMRA.

3. I further acknowledge that I understand that use of a private mailbox receiving service for commercial purposes in the State of California requires the user to comply with all applicable laws, including Section 17538.5 of the Business and Professions Code which prohibits unfair competition and false advertising as set forth in Sections 17500-17509 of the Business and Professions Code. Violation of these laws may result in criminal or civil penalties or both. I understand that the United States Postal Service Form 1583 that must be prepared for each private mailbox receiving service customer shall list the true name and home address of the customer and a copy of the form must be filed by this CMRA and made available upon demand to the Department of Consumer Affairs or any law enforcement agency conducting an investigation. I hereby agree to accept and abide by the foregoing requirements.

Your information will be used to authorize the delivery of your mail to the designated addressee as your agent. Collection is authorized by 39 USC 401, 403, and 404. Providing the information is voluntary, but if not provided, we cannot provide this service to you. We do not disclose your information without your consent to parties, except for the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a USPS auditor, inspector, or security official; to law enforcement, as required by law or in legal proceedings; to contractors and other entities aiding us to fulfill the service; and for the purpose of identifying an addressee as an addressee of an agent who receives mail on behalf of other persons. Information concerning an individual who has filed an appropriate protective court order with the postmaster will not be disclosed except pursuant to court order. For more information on our privacy policies, see our privacy link on usps.com.

Personal Information

We collect the following types of personal information:

  • Name, address, phone number, and email address
  • Government-issued identification for verification purposes
  • Business information and contact details
  • Payment and billing information
  • Mail and package delivery information

How We Use Your Information

  • To provide mail receiving and forwarding services
  • To process payments and maintain billing records
  • To communicate with you about our services
  • To comply with legal and regulatory requirements
  • To improve our services and customer experience

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We only disclose information as required by law or as necessary to provide our services.

We may disclose your information in the following circumstances:

  • To law enforcement agencies when required by law or court order
  • To the Department of Consumer Affairs or other regulatory agencies during investigations
  • To service providers who assist us in delivering our services (under strict confidentiality agreements)
  • In connection with legal proceedings where you are a party
  • To protect our rights, property, or safety, or that of our customers or others

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of physical documents in locked facilities
  • Encryption of digital data and secure transmission protocols
  • Access controls limiting who can view your information
  • Regular security assessments and updates
  • Employee training on privacy and security practices

Your Privacy Rights

You have the right to:

  • Access and review your personal information we maintain
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of non-essential communications
  • File a complaint with relevant regulatory authorities

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. CMRA records, including USPS Form 1583, are maintained for a minimum of two years after service termination as required by law. Other information may be retained longer based on business needs and legal requirements.

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Address:

275 E Hillcrest Drive, Suite 160, Thousand Oaks, CA 91360

Phone:

805.777.8866

This Privacy Policy was last updated on January 1, 2025